Privacy Policy

1. Information We Collect

Zen Well Labs collects information you provide directly to us, including your name, email address, shipping address, and payment information when you place an order. We also collect information automatically when you use our website, such as IP address, browser type, pages visited, and referring URLs.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders and send related communications
• Send transactional emails including order confirmations and shipping notifications
• Send promotional communications if you have opted in to our newsletter
• Respond to your comments, questions, and requests
• Monitor and analyse trends, usage, and activities on our website
• Detect, investigate, and prevent fraudulent transactions and other illegal activities

3. Payment Information

All payment processing is handled by Stripe, Inc. Zen Well Labs does not store your full credit card number, CVV, or card expiration date on our servers. Stripe's privacy policy governs the handling of your payment data and is available at stripe.com/privacy.

4. Sharing of Information

We do not sell, trade, or otherwise transfer your personally identifiable information to third parties except as described in this policy. We may share your information with:

• Service providers who assist us in operating our website and conducting our business (e.g., Stripe for payments, Resend for email delivery, AWS for infrastructure)
• Law enforcement when required by applicable law or legal process
• Business transfers in connection with any merger, sale of company assets, or acquisition

5. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Order records are retained for a minimum of seven years for tax and accounting purposes.

6. Security

We implement industry-standard security measures including SSL/TLS encryption for all data transmitted to and from our website. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. Session cookies are used to maintain your authentication state and shopping cart.

8. Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, please contact us at [email protected]. We will respond to your request within 30 days.

9. Children's Privacy

Our website is not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our website after any changes constitutes your acceptance of the new policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected] or by mail at 500 W 2nd Street, Suite 1900, Austin, TX 78701.