Shipping & Returns Policy
Shipping Policy
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Free Shipping Threshold: We offer Free Standard Shipping on all orders over $150.00 USD. For orders under $150.00, calculated flat rates apply at checkout.
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Processing & Dispatch: Orders placed before 12:00 PM EST (Monday–Friday) are processed and shipped the same day. Orders placed after 12:00 PM EST or on weekends will ship the following business day.
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Delivery & Packaging: All orders are packaged discreetly and securely in compliance with standard research chemical transit guidelines. Tracking information is automatically generated and emailed once your package leaves our facility.
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International Shipping: Global shipping options are available at checkout. Recipients are responsible for ensuring compounds comply with local laws and import requirements.
Returns & Refund Policy
Due to the sensitive nature of research-grade compounds and third-party lab verification standards:
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Unopened Products: Unopened, sealed packages may be returned within 30 days of delivery for a full refund or store credit, subject to verification.
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Opened or Damaged Items: To maintain cold-chain integrity and product safety, opened or unsealed vials cannot be returned or resold. If your package arrives damaged or missing items, please report it to us within 48 hours of delivery with photos of the damaged shipment.
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How to Initiate a Return: Please email
support@zenwelllabs.comwith your Order Number and details of the return request. Our support team will issue return authorization and shipping instructions.